Summary of My Selling Policies
Payment	METHODS ACCEPTED: PayPal, VISA/MC, Money Orders (we strongly recommend delivery confirmation when you send a MO) PROCEDURE: You are required to checkout through MarketWorks, our auction management service. OTHER: Payment is due at close of auction.
Fees	STATE TAXES: Applicable to NC Delivery addresses only, 6.75%.
Shipping	WHERE SHIPPED: Worldwide PayPal Users, we will only ship to your registered PayPal address, NO exceptions. SHIPPING TO U.S.: USPS Priority Mail COST: $9.99 - $19.99 Fixed TRACKING: Available INSURANCE: $2.00, optional, available at MarketWorks checkout only SHIPPING TO CANADA & INTERNATIONAL: USPS Air Parcel Post, it is a bit slow but the only way we can ship this cheap. TRACKING: Not available COST: $20.00 - $30.00 Fixed INSURANCE: $2.00, optional, available at MarketWorks checkout only
Delivery	WHEN SHIPPED: 7-10 Days after payment is cleared. Here's Why!!! GrilleGuy.com LLC, is strictly a make to order business, meaning we hold ZERO finished goods inventory. During the Checkout procedure our patrons are able to configure a completely custom Grille. After payment is received, the invoice is converted into a unique work order and added to a queue. The lag time between when the work order is generated and when the item ships is usually 7-10 days, often sooner. NOTIFICATION: You will receive an email notification when, - Payment is received - Item is shipped - If delivery is going to exceed 10 days (rare but it happens) LOCAL PICKUP: Not available MULTIPLE ITEM DISCOUNT: $4 for each additional item, domestic & international
Refunds & Returns	CONDITION OF RETURNED ITEM: Must be as received. Refunds will not be honored if the item has been DAMAGED, MODIFIED or USED. TIMING OF RETURNS: Contact us with in 14 days of receiving the item to initiate a return. ALERT SELLER BEFORE RETURNING: Returns accepted only with authorization. We just need to make sure you follow the proper procedure so things will go smoothly. Refunds will not be honored on returns with out authorization.
Contact Me	BEST WAY TO CONTACT US: - Sales inquires & questions, email info@GrilleGuy.com - Paying Customers, you will receive an alternate email address when we confirm your payment received. It is VERY IMPORTANT that you contact customer service at this address; it is reserved strictly for paying customers where you will receive VIP assistance and prompt attention. WE NORMALLY RESPOND: With in 24-48 hours HOURS OF OPERATION: M-F 8:00 am to 5:00 pm eastern standard time, off hour and weekend assistance is limited.

BID WITH CONFIDENCE
Read my policies on my SquareTrade Seal
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