What are the benefits to my customer?
MarketplaceAdvisor has partnered with Webloyalty.com, the Internet's leading consumer loyalty company, to bring you and your customers this special program. Webloyalty.com has over a million members in their membership programs and provides these same benefits to many top Web retailers. The program provides your customers with a $10 rebate offer good on their next purchase from your MarketplaceAdvisor hosted storefront or your eBay listings (you decide where you want to drive traffic). The program is designed to encourage repeat purchases and provide benefits to your customers for buying from you.
Best of all, this program is absolutely no cost to you to implement and there is nothing to manage. Everything is handled by Webloyalty.com
- To implement, simply accept the terms and conditions, and click the [Add Webloyalty to my checkout] button.
- After your customer completes an order through your checkout, he/she is offered a 30-day free trial to a Webloyalty Service.
How will this Customer Loyalty Program grow my business?
You will earn revenue by simply offering this program to your customers. You will receive a check each month directly from Webloyalty.com based on your order volume. You'll earn $100 for each 1000 customers that view the Webloyalty.com offer. These need not be unique customers. If you already enjoy a great deal of repeat business, you will be earning money on each customer that views the offer, even if they are a repeat buyer.
How has this program become available to MarketplaceAdvisor customers?
MarketplaceAdvisor has leveraged the strength of its entire network of customers to bring you this Customer Loyalty program typically only available to sites conducting thousands of transactions a day.
The best part is, all you have to do is activate it and it is cost-free to you. The software displays the Customer Loyalty offer page at checkout after you have been paid by the buyer and before they view the order complete page. This offer page will in no way interfere with your buyers payment to you. The offer page also includes the $10.00 Cash Back Rebate on their next purchase from you.
How Will the Webloyalty Program Offer Be Presented To My Customers?
Webloyalty strives to make our offer as clear as possible so that consumers can make an educated decision on the offer. Over the years, we’ve incorporated a number of client and consumer suggestions to clarify the offer even further.
Your customers will be presented a Webloyalty service offer when completing a transaction at your website. The customer will be presented with a full offer page (separate from your transaction page) and will be required to take 3 actions to accept the offer and authorize the data pass of personal information. In addition to entering their email address twice, a customer must also click on a “YES” button to accept the offer. The offer page includes all the Offer Details, clear mention of the monthly charges, a description of the membership benefits and instructions on how to redeem the Cash Back Rebate.
How Does Webloyalty Obtain Authorization To Use My Customer’s Credit Card Numbers?
Please be assured that the security of your customers’ credit card information is of utmost importance to Webloyalty. Webloyalty would never accept a customer’s credit card information without proper authorization. In order to accept the membership, Webloyalty requires the consumer to provide his/her email address twice and click the “yes” button. Immediately above the check-boxes where a consumer is required to enter his/her email address is the statement:
"By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize (Merchant Name) to securely transfer my name address and credit or debit card information to Reservation Rewards for billing."
If a consumer just clicks on the “YES” button without entering his/her email twice, the membership is not accepted. If a consumer does not want to accept the offer, there is a “No Thanks” option right under the “YES” button.
Once My Customer Accepts The Offer, What Will Webloyalty Communicate To My Customer?
Once a customer accepts the membership Webloyalty sends multiple communications to the customer before the first membership billing occurs. Webloyalty uses sophisticated monitoring tools to track the deliverability of these emails and records show a very high delivery rate. Webloyalty also works with two outside companies to assist in maximizing the high delivery rate. If certain emails bounce back as undeliverable, the consumer is sent a letter via U.S. postal mail.
However, it is understood in this day and age of spam, some email communications may be filtered out and not read by some customers. So, in addition to the email communications, each member is also presented with a membership acknowledgement page immediately upon acceptance of the membership. The intent with this acknowledgement page is to make the customer immediately aware he/she has accepted the membership and to give him/her an opportunity to cancel if not desired.
How Does Webloyalty Encourage Customers To Take Advantage Of The Cash Back Rebate and the Membership Benefits?
Webloyalty encourages members to redeem their Cash Back Rebate and use the membership benefits by immediately presenting them with the membership acknowledgement page. In addition to instructions on how to redeem their Cash Back Rebate, the membership acknowledgement page also includes a password to log into the membership website. Webloyalty also sends each customer an email 13 days after accepting the membership that reminds him/her to redeem this Cash Back Rebate.
What If My Customer Wants To Cancel The Membership?
Webloyalty is more than willing to cancel the membership and provide the customer with a refund if desired. Webloyalty's customer service representatives are all trained to respond to consumers in a friendly and accommodating manner. When your customers contact the customer service department to cancel a membership, they won’t be faced with a rep trying to convince them to keep the membership. The rep will require some basic information from your customers such as their email address, full name and/or zip code to access their record. The customer service representative will then immediately accommodate their request. Even if a customer cancels their membership, they can still redeem the Cash Back Rebate.
There are three convenient ways that a customer can cancel a membership:
- Use the online membership cancellation on the service website. This service is available 7 days/week, 24 hours/day.
- Speak to a customer service representative on Webloyalty's toll-free customer service line (Mon-Fri. 8am-11pm ET, Sat. 9am-6pm ET and Sun. 9am-5pm ET).
- Use the automated membership cancellation option on Webloyalty's toll-free line. This service is available 7 days/week, 24 hours/day.
Are any MarketplaceAdvisor customers using this program today?
Yes, we have a number of customers that have been using Webloyalty with great success.
How does Webloyalty offer superior customer service?
Webloyalty offers educate your customers clearly about the program benefits and billing terms. A new member has instant, real-time access to benefits. Members enjoy a 30-day free trial and receive a pre-billing notification prior to the first billing. Members can cancel anytime via a toll free number to an in-house customer service call center, via email, or using an online cancel module. Webloyalty has a customer-friendly cancellation policy and it makes no attempt to "save" callers who want to cancel.
What if my customers contact me with questions?
If your customers call you with any questions, simply have them call the appropriate Webloyalty customer service center:
Reservation Rewards & Complete Savings
Reservation Rewards and Complete Savings are online discount services that provide coupons for dining, shopping, top attractions and more.
Reservation Rewards Phone: 1-800-732-7031
Complete Savings Phone: 1-800-826-1885
Email: customerservice@reservationrewards.com
Email: customerservice@completesavings.com
Shopper Discounts & Rewards
Shopper Discounts & Rewards provides its members with cash back automatically at over 500 online retailers, plus free shipping deals, best price guarantee protection, automatic extended warranty coverage and more.
Phone: 1-800-889-8776 Email: customerservice@shopperdiscountsandrewards.com
Travel Values Plus
Travel Values Plus is a travel discount and protection program with benefits that include 50% hotel discounts, airline savings, 24-hour road & tow protection, up to 25% off car rentals and more.
Phone: 1-800-890-4892 Email: customerservice@travelvaluesplus.com
How does my customer get the $10.00 Cash Back Rebate on their next purchase from me?
It's easy. They simply email their purchase confirmation to Webloyalty's rebate center and they receive a $10.00 check in the mail.
Can I see how it works?
View a sample customer checkout flow.
How do I sign up?
To sign up, just agree to the terms and conditions below by clicking on the checkbox and click the [Add Webloyalty to my checkout] button and we will automatically sign you up. It's that easy.
Once I sign up when will this offer begin appearing in my checkout?
This program will begin as soon as you sign up.
How do I direct where I want the buyer to use the $10 rebate on their next purchase?
Simply go to the "Webloyalty" page on the Checkout tab of your MarketplaceAdvisor StoreFront Editor and select the option you want in the "Direct rebate customers to my:" menu.
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