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Back-office Automation

Simple, efficient and highly scalable - one central back-office system powers and automates your entire online business. Marketworks' back-office management system delivers mission-critical functionality that spans multiple sales channels. Our customers are shipping many thousands of items every month and in most cases, we are the only technology provider they deploy.

Central Inventory Management

  • Inventory managed in one place, regardless of where you sell it
  • Ability to create an inventory item once and automatically feed it to multiple channels
  • Robust image management
  • Real-time inventory counts that prevent underselling or overselling products

Automated Multi-Channel Marketing

  • Easy bulk item launches and re-launches to auctions
  • 'Smart' re-launch profiles that let the market determine price
  • Automatic merchandising of inventory in your storefront
  • Automatic feeds to leading shopping comparison sites

Smart Checkout

  • One checkout system for all sales channels
  • Automated invoicing with shipping and taxes calculated
  • Customizable cross-sell and promotions to accelerate sales
  • Automatic winning bidder, payment and other email notifications

Seamless Order Management

  • Customizable order 'work flow' based on your business process
  • Easy order creation and editing
  • Fast access to order and shipping statuses
  • Ability to separately manage parcels within an order
  • Easy printing of invoices, packing slips and pick lists

Shipping Automation

  • Seamless integration via Interapptive's ShipWorks solution with Endicia, Stamps.com, and UPS WorldShip, as well as built-in UPS Online® Tools
  • Automatic printing of shipping labels and postage for multiple carriers
  • Easy access to buyers’ tracking links and order statuses

Customer Management

  • Retention of all customer records
  • Complete customer sales history
  • Easy search and sort options
  • Opt-in customer feature for mailings/promotions

Timely Retention Marketing

  • Marketworks Mail email marketing solution (powered by ExactTarget)
  • WebLoyalty program that drives buyer traffic and pays sellers a distribution fee

Image Hosting

  • 100MB of image hosting space provided
  • Bulk image upload of up to 10 images at a time or more through FTP access
  • Automatic image compression during upload
  • Customizable folder organization
  • Ability to search and sort images by file name, size, dimension, or upload date

Performance Reporting

  • Automated sales report generation
  • Ability to export sales and customer data for further analysis
  • Profit and loss
  • Inventory and sales snapshot
  • Category performance
  • Fee management
  • Product performance
  • Weekly and monthly sales summaries
  • Traffic by channel