If you find the IDENTICAL item being sold by a legitimate seller for less than what you paid, simply email or phone us within 30 days of your purchase with details and proof, and we will then verify and refund you back the difference in price.
6-Ways to Make payment. All are fast, easy and secure:
1. You can checkout through our standard checkout and securely pay with Visa, Mastercard, American Express, Discover or PayPal.
2. You can checkout through secure GOOGLE CHECKOUT and securely pay with Visa, Mastercard, American Express or Discover.
Google Checkout is a fast, secure way to buy from stores across the web.
When it's time to buy, look for the button.
Use it once and stop creating new accounts every time you buy. Learn more
3. You can PAY BY PHONE with Visa, Mastercard, American Express, Discover or Check-By-Phone by calling us at:
1-800-238-9481
4. You can MAIL-IN a Money Order. To do this, simply select "Money Order" as your payment method at our standard checkout, (NOT Google Checkout). Then print your invoice and enclose it with your mail-in payment. MAIL TO: BigPlush.com, 3001 N. Main St, Tarboro, NC 27886.
5. You can pay by Electronic Check (E-Check) Online. To do this, simply select "Electronic Check" at our STANDARD Checkout (not Google Checkout). Then type-in your bank's routhing # (knoiwn as the Bank ID) and your checking account number. **PLEASE NOTE that ALL Online Electronic Check payments require up to 7 business days for your check to clear our bank, BEFORE we can ship. (So if you need us to ship right away, then pay with credit card).
6. Authorized businesses, schools, government agencies and institutions can pay by PURCHASE ORDER. Simply select "Purchase Order" at our STANDARD CHECKOUT and follow the simple instructions.
100% HAPPY CUSTOMER
Customer Service Policies:
No matter what payment method you use, we will ALWAYS email you confirmation that we received your payment.
In addition, we will ALWAYS email your TRACKING NUMBER as soon as we ship.
with any concerns, and we'll treat you like family. We want you to be satisfied. Period.
OFFICIAL NO-RISK RETURN POLICY:
You may return your item in original condition by CALLING us at 1-800-238-9481 within 30 days of receiving it.
If you are anywhere in the 48 states of the Continental USA, we will pay for return shipping back to us, as follows:
We will send you a prepaid Fedex Return Shipping Label by email or fax (your choice).
If you want us to also set up a Fedex Pickup at your address, simply ask us when you call. Otherwise, you can hand the parcel (with the Fedex label affixed) to any Fedex Ground driver or bring to any authorized Fedex shipping center (like Kinkos).
If you live OUTSIDE the 48 states of the Continental USA, you must ask for a return authorization # when you call. We will give you the address to return you item. Make sure that you write the return authorization # on the box. Then ship it back to us at your expense. (We suggest using a carrier with tracking # and insurance, like Fedex, UPS or US Postal Service).
After we receive a return, we will inspect to make sure it is in brand new condition, and then we will issue you a 100% Refund within 3 days, back to your original payment method. (Please allow up to a week after that, for your refund to post to your account).
RELAX!
FREE Shipping!
(Fedex Ground shipping is INCLUDED in all prices that are shown on this site).
AND...
It Gets BETTER!...
(RETURNS SHIP FOR FREE TOO)!
DETAILS:
Shipping to you via Fedex Ground is FREE (if you live anywhere in the 48 states of the continental USA).
Also, Shipping RETURNS back to us is FREE too (if you live anywhere in the 48 states of the continental USA).
All prices INCLUDE free standard Fedex Ground Shipping in the continental USA.
MILITARY ADDRESSES (APO & FPO):
Shipping to APO and FPO military addresses is also FREE for our MILITARY customers via U.S. Postal Service PARCEL POST (which can take between 1 and 4 weeks for delivery). For a very small extra shipping charge, our military customers also have the option to upgrade shipping to fast U.S. Postal Service Priority Mail, (which usually takes about 1 week for delivery to military addresses).
INTERNANTIONAL NON-MILITARY STREET ADDRESSES and STREET ADDRESSES OUTSIDE of the 48 CONTINANTAL US STATES):
Shipping to NON-Military International addresses and U.S. addresses that are NOT part of the 48 continental USA states (such as Alaska, Hawaii, Puerto Rico, Virgin Islands, etc.) will have several U.S. Postal options as well as several Fedex Express International shipping options when you checkout.
Postal Service International Priority Mail USUALLY takes between 1 and 2 weeks - but no guarantee. Postal Service International Express Mail USUALLY takes between 5 and 10 DAYS - but again - no guarantee.
Fedex Express International Economy usually takes between 2 to 5 days for delivery. Fedex Express International Priority usually takes between 1 and 3 days for delivery.
HOW TO CALCULATE YOUR EXACT SHIPPING CHARGES:
Every product also has its own shipping calculator, which will display optional additional and faster shipping methods for the 48 continental USA states, as well as all non-USA addresses like Alaska, Hawaii, Puerto Rico and International and military addresses.
HOW SOON WILL I GET IT?
Fedex Ground takes between 1 and 5 business days. This is an ESTIMATE and sometimes varies by a day or two.(See the map BELOW for specific time to your state).
U.S. Postal EXPRESS MAIL takes 1 to 2 business days.
Fedex Express EXPRESS SAVER Delivery takes three business days.
Fedex Express 2-Day Delivery takes two business days.
Fedex Express overnight delivery takes one business day.
We ALWAYS email your Tracking Number as soon as we ship.
We ship all orders within one business day of payment
INTERNATIONAL CUSTOMERS (OUTSIDE OF THE USA, as well as Alaska, Hawaii, and Puerto Rico):
Your rates will be shown using the shipping calculator button for each product. However, sometimes you may receive an error message that says "unable to retreive shipping rates at this time".
If that happens to you, then you should EMAIL US with the exact name / title of the item(s) you want, and your COMPLETE NAME AND SHIPPING ADDRESS, and we will reply to your email with the exact shipping charge, as well as a link to securely make payment if you choose to do so.
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