|
Questions about Hagemeyer
Who is Hagemeyer?
- Worldwide B2B distribution services group
- Proven track record in Integrated Supply
- Founded in 1900
- Headquarters in Naarden, The Netherlands
- 2002 sales of 8.34 billion euros
- 22,500+ employees
- 1,300 locations in 37 countries
- 50,000+ suppliers
- More than 1 million customers
Tell me specifically about Hagemeyer North America?
- Financial headquarters in Alpharetta, GA
- Operating headquarters in Charleston, SC
- 2002 sales of $1.54 billion
- 5300+ employees (3,600 USA, 645 CAN, 1,145 MEX)
- 440+ operating locations
- 100,000+ customers
- 1,600,000+ stock keeping units (SKU)
- Market leader in Integrated Supply
What are the global advantages of working with Hagemeyer?
- Size, Capabilities & Financial Strength
- Multiple Commodity Group Representation of MRO Products
- Global Geographic Coverage
- Global Supply Chain Integration
- Global Account Management
- Global ERP System
- Global Performance Driven Culture
- Global Key Performance Indicators
- Global Pricing Intelligence
- Global Vendor Rationalization / Standardization
- Global Cost Savings Identification & Reporting through Value Plus� Program
- Proven Global Contract and Service Capability
- Global e-Solutions
- Global Inventory Standardization / Optimization
- Commitment to Global Organization
What are North America's core business offerings?
- General Line Distribution
- Integrated Supply / Supply Chain Management
- Storeroom Management
- MRO Sourcing: Stock, Non-stock, Franchised and Non-franchised
- Automated Procurement and Inventory Management Systems
- Inventory Management and / or Inventory Ownership
What are Hagemeyer's core products?
- Industrial
- Electrical
- Electronics
- PPE - Safety Supplies
- Automation & Control
- Cutting Tools & Abrasives
- Power Transmission, Material Handling & Bearings
What private label products does Hagemeyer North America carry?
- Safety products sold by HNA
- Safety Eyewear and Eyewash
- MRO products sold by HNA
- Electrical products sold by HNA
Safety
- Safety products
- Name Brand recognition
- Over 1000 Line items
- Gloves
- Rainwear
- Disposable & Fire Retardant Clothing
- Eyewear
- Head Protection
- Footwear
- Hearing
- Ergonomic Support
- Fire Hoses
- Leader in Emergency Shower and Eyewash
- Largest Selection
- Engineered Systems
- Eyewear and Goggles
- Comfort, Protection, and Style
Industrial Products- Abrasives
- Cutting Tools
- Coolants
- Metalworking Fluids
- Pneumatic Tools
- MRO Supplies
- Janitorial Supplies
- Casters
- Fans & Blowers
- Many More to Come!
Electrical Products
- Available in summer of 2003
- Current Products: Cable Ties, Contact Cleaner, Ladders, Tapes, Aerosols, Fans
- Currently Sourcing: Electrical Connectors, Mechanical Fasteners, Exhaust Fans
- Many More to Come!
What are some of the services that Hagemeyer North America offer?
- Dedicated Centralized Customer Service
- Consignment Inventory
- Outsource Warehouse & Storeroom Operations
- Scheduled In Plant Delivery
- Zone Stores
- On-Site MRO Buyers
- Cycle Counting
- Functional Inventory Management System
- Technical Support
- Customized Reporting
- Summary Billing
- Electronic Catalogs
- E-Commerce
- Bar-coding
- Electronic Data Interchange (EDI)
- Electronic Funds Transfer (EFT)
- Emergency Support
What are the Hagemeyer North America's eCatalog's features?
- All MRO product categories from one source
- Real-time pricing & stock availability
- Defined purchasing & approval procedures
- Purchasing reporting
- ERP systems integration with customer
- Integration with e-procurement systems such as Ariba, Commerce One and SAP
Payment/Checkout Questions
How long do I have to checkout and pay for my item after the auction ends?
You must pay for auction within 10 days or negative feedback will be posted, and will be reported to eBay as a non paying bidder.
How do I complete checkout?
WE ONLY ACCEPT PAYMENTS VIA PAYPAL THROUGH EBAY'S CHECKOUT. Please DO NOT pay directly through Paypal's website.
You can access eBay Checkout through the following ways:
- The item listing page, simply click on the 'PAY NOW' button.
- Your My eBay Bidding/Watching page, in the 'Items I've Won' section, click on the 'PAY NOW' button
- The eBay end of auction email, click on the 'Buyer, to complete this sale via Checkout, click here' link, then from the 'Buyers Payment Status', click the 'PAY NOW' button
What payment method do you accept?
WE ONLY ACCEPT PAYMENTS VIA PAYPAL THROUGH EBAY'S CHECKOUT. Please DO NOT pay directly through Paypal's website. Sorry, we do NOT accept personal checks, money orders, COD, or any other payment methods at this time.
Do you accept PayPal?
WE ONLY ACCEPT PAYMENTS VIA PAYPAL THROUGH EBAY'S CHECKOUT. Please DO NOT pay directly through PayPal's website.
Do you accept payments from a non-U.S. PayPal account?
No, we are unable to accept payments from a non-U.S. PayPal account even if you are entering a U.S. shipping address into the Checkout screen. This is because all international PayPal payments are blocked.
Can I pay with a Visa/MasterCard that is not US based?
We can only accept payments via PayPal from credit cards with a US based billing address.
I purchased multiple items; can I combine checkout and shipping?
Sorry, multiple items from multiple listings cannot be combined in checkout or in shipping at this time. We ship from multiple locations throughout US and therefore are unable to bundle or combine multiple purchases into a single shipment.
Can I ship my item to a different address then my credit card address?
Yes, just enter the address in the ship to section of the checkout screen and make sure to enter your billing address in the bill to section.
How do I know my payment has been received?
Upon Payment, you will receive an Order Confirmation email from PayPal confirming your payment. After you have successfully paid for your item, please allow 24-46 hours (not including weekends) for us to process your order before sending order status inquiries. I am unable to complete checkout, what should I do?
Please email us at auctionoutlet@hagemeyerna.com to contact us, please describe the error you are receiving and one of our agents will help you within 48 hours.
Sales Tax Questions
Do you charge sales tax?
Hagemeyer Auction Outlet will apply sales tax during checkout for all sales in all states based upon the delivery address. Hagemeyer has property in all 50 states, therefore has a NEXUS in all 50 states. States in which we have NEXUS require us to collect sales tax based on the individual state's statute.
Please note that, while resellers are welcome to purchase from our site, we cannot process reseller tax id certificates. If so desired, please contact us through email at auctionoutlet@hagemeyerna.com to receive Hagemeyer's tax id --needed for reimbursement from your respective state. .
Shipping Questions
What shipping method do you use?
Hagemeyer Auction Outlet ships to the Continental United States only. Sorry - we DO NOT offer Express Shipping for any of our auctions. We are NOT able to ship to Alaska, Hawaii, US provinces, P.O. Boxes or APO/FPO addresses. Please expect 5 - 7 business days for standard ground shipping. We ship only Monday through Friday -- we currently do not ship on Saturdays, Sundays or holidays. Shipments to remote and/or rural locations may require additional time for delivery. Customers may be required to sign for delivery. Should you wish to have your order left without a signature, please advise the carrier upon the first delivery attempt. We are responsible for delivery up through the confirmation of delivery, but not for any packages lost, damaged or stolen after delivery. All items will be shipped to winning bidders; we do not have the ability to do customer pick-ups. Shipping charges are set by item per auction. Undeliverable or refused shipments may be subject to a 20% restocking fee.
Do you provide Express or Overnight Shipping?
No, we do not offer Express or Overnight Shipping for any of our auctions at this time.
How much do I pay for shipping & handling?
The shipping & handling charges are set by item per auction and is automatically figured into your final purchase price. Please see the Shipping & Handling charges section in the listing page.
Does insurance cost extra?
No, shipping insurance is included in the shipping and handling charges.
How long does it take to ship my item?
Please expect 5 - 7 business days for standard ground shipping. We ship only Monday through Friday -- we currently do not ship on Saturdays, Sundays or holidays. Shipments to remote and/or rural locations may require additional time for delivery.
How long will it take for my item to arrive?
Please expect 5 - 7 business days for standard ground shipping. We ship only Monday through Friday -- we currently do not ship on Saturdays, Sundays or holidays. Shipments to remote and/or rural locations may require additional time for delivery.
Do you ship to P.O. Boxes/APO/FPOs?
No, we cannot deliver to PO Boxes, APO, or FPO.
Do you ship to Hawaii/Alaska?
No, we currently do not have the ability to ship to Hawaii or Alaska.
Do you ship to US Provinces?
No, we currently do not have the ability to ship to US Provinces.
Do you ship internationally?
No, we currently do not have the ability to ship internationally.
Are shipping charges negotiable?
No, our shipping and handling charges are calculated into your final purchase price and include insurance coverage for any damage that may occur during transit.
How do I know my order has been shipped?
Upon shipment, you will receive a Shipping Confirmation email.
How do I check the status of my order?
You can track the status of your order online. Please allow 24 hours from the time you receive the UPS tracking number, for tracking information to be available online.
Can I change my ship to address after I checked out?
For your security, once you check out you cannot change your shipping address.
I have not received my order yet, who should I contact?
Please email us at auctionoutlet@hagemeyerna.com to contact us, please include your shipment tracking number and order number and one of our agents will help you within 48 hours.
Return Policy Questions
What is the return and exchange policy?
All Hagemeyer Auction Outlet items are sold �as is� and are non-cancelable and non-returnable.
My product arrived damaged during shipping, who should I contact?
Please email us at auctionoutlet@hagemeyerna.com and include your email address, eBay Listing Number and/or order number, and a brief description of the damage/problem in your inquiry so one of our agents can promptly research your request within 72 hours.
Customer Service Questions
I am unable to find answers to my questions, who should I contact?
- Please be sure to read the title and entire description carefully; most of the time you can find the answer in the title or description.
- If you still need to contact our customer service directly, please submit your inquiry by emailing us at auctionoutlet@hagemeyerna.com
- We only respond to inquiries submitted through email
- Our customer service hours are 9 am - 6pm EST Monday through Friday. You may expect to receive a response to your inquiry within 48 hours
Can I contact someone on the phone?
No, in order to offer you the best pricing available, at this time we are unable to facilitate a direct service call center. All correspondence is conducted via email at auctionoutlet@hagemeyerna.com.
When can I expect feedback to be left?
We will submit feedback on winning bidders after completion of a successful checkout.
|
